January 18, 1999
Dear Sir or Madam; I would like to express my satisfaction with the landscaping job that Crenshaw Landscaping completed for me just before Christmas. In particular, I am extremely impressed with the level of customer service from Scott Johnson. There were many headaches with the concrete shortage, and with the concrete cracking and with the gap under my gate. But Scott went out of his way to insure that a quality job was done and that I was satisfied with the results. He was always available to discuss issues or concerns I had, which was very impressive since I was only home on weekends. His vision, talent, attitude and work ethic are exceptional. I love the look and feel he has created in my back yard. It is so beautiful, peaceful and relaxing. It’s hard to explain how much stress can be relieved by having beautiful landscaping to sit back and enjoy. It is everything I expected and more.
To Whom It May Concern: Peggy and I wanted to take this opportunity to let you know how pleased we were with you company’s landscape work and especially the design work before the job was started. New home landscapers do not go to the trouble of laying out the plants on paper for the homeowner’s approval, they just throw in the plants wherever. Scott M. Johnson met with us several times before the project began to show us some of his design ideas and get our input on just what we expected the property to look like after it was completed.
Thanks for your design input and expert installation. Your company does an excellent job and we really appreciate the extra effort you took in providing us with first class landscaped property.
The entire house took almost a year to complete but when your landscaping went in and your men cleaned up the area after they were through we felt like we were almost home.
We just love it.
Gary L. Stevens
Peggy A. Alix
Dear Britton:Thank you for a great and wonderful team you have put together. I mentioned to Scott today that life is too short and I’d like to surround myself with people that I am comfortable with and that I can trust. I can say that about Crenshaw Landscapes. Scott, Sid and the crew all have their own skills and talents to contribute to the beautiful design and execution of the project.
My husband and I absolutely love everything your team has done at our home in Riverstone – the front and back landscapes, the rock garden, the night accent lighting, the walkway and nice large sitting area. The arbor with the night accent lighting in the courtyard that Scott designed just reminded us of a small café bistro in Italy. Scott’s talent has made our dream come true. We traveled a lot and love to travel but we feel that we are now living in a 6-stars resort property. We can just take vacation in our own home.
If you would like to use us as a reference in your future jobs, please do not hesitate to call us.
I wanted to share this with you (since we had talked about this). I can’t tell you how excited I was to see this in our Sienna newspaper. I was totally surprised! It just happen to fall on the weekend my sister came in for a visit (from Washington state). My whole family was over for a big dinner. They all had to take pictures of me in front of the sign.
The back yard to me is the most beautiful. My brother snapped more pictures back there. My sister continued to talk about it (especially those palm trees) the whole time she was here.
Thank you for your help in receiving this award. I’m a believer!
Britton, We wanted to drop you a line to let you know how pleased we are with the completion of our new landscaping. We have had numerous compliments. Everything is starting to blossom and has added beauty to our home.
The service was A+ from beginning to end.
Scott was enjoyable to work with, and always maintained a great attitude to please. He returned pages within 5 minutes, and made himself available whenever needed. We would highly recommend your company to anyone who wants to work with professionals who care about doing the job right.
Larry & Sonya Bagwell
Scott & crew,
Thank you again for a job well done!
Enclosed is our payment for the outstanding invoice #3929 and the balance of the sod payment on #3898. We appreciate your patience. As you know, it had been our plan to have Jay Mullen pay you as he had promised us, but he has still not been “available” to either call me or to sit down with us and finalize everything. It is not fair to you to be waiting for payment and therefore we are going ahead with this check for the remaining amount.
Scott, we want to say again how pleased we are with everything you did and for Sid’s work as well. We do have a few plants behind the waterfall that aren’t looking very healthy but maybe that is the time of year. Most of the begonias and zinnias (?) never really did well either but that may be a seasonal issue as well.
What really impressed us was that you all did what you said you would do, when you said you would. We wish that were true of all the businesses with whom we have dealings.
Thanks again, and we wish all of you at Crenshaw a happy and blessed holiday season.
July 1, 2002
This letter is to express how delighted we are with the completed work on our backyard. The design and selection of plants has enhanced our backyard better than I could have imagined. After several weeks I can say that there is not one thing that I would change – this speaks volumes coming from a woman! Any type of home renovation is always disruptive but your crew did a terrific job of keeping that process to a minimum.
I especially appreciated the service we received from you personally. Randy and I feel that customer service is seriously lacking in so many arenas but our experience with Crenshaw has proven otherwise.
We both consider our new backyard “money well spent”!
Yes, we are very pleased with Crenshaw Landscapes once again. Over this past weekend, with all of the rain, the drainage was the “greatest”. We are very pleased with your design for the front of our home. We think the most attractive of all.
Blake and I want to thank you for the beautiful job that you did. You transformed our backyard into the tropical paradise that we dreamed about. We can not wait until the Spring so that we can enjoy our backyard even more. You and your crew were a pleasure to work with; we look forward to working with you in the future.
Thanks so much!
Blake and Cathy Burke
March 17, 2005
Many thanks to you, Sid and your entire team for the beautiful landscaping job you just completed for us. Kim and I were impressed with your level of expertise and professionalism from our first meeting. A high expectation was created in our minds of how you could transform our 16 year old landscape that was not only dying of old age in some cases, but had become overgrown and tired looking. You listened patiently, incorporated appropriately, and thankfully advised against some of our thinking into your design and plant selections. This level of collaboration and concern for our perspectives extended to your team during implementation when we began to see your design come alive, and then through the end of job when the full appreciation for your vision was realized. Our front yard landscaping now enhances our home rather than detracts, and our backyard landscaping beckons us to spend more time there.
We are very pleased with our selection of Crenshaw Landscapes and we would highly recommend your company to anyone who wants the maximum value and benefit from their landscaping. You delivered on the expectations that were set, and simply did what you said you would throughout the project. Thank you for being one of the few service providers who truly follows through.
Rob & Kim Calvo
May 4, 1999
Now that we have moved into our newly built home, completely landscaped by you, we want to let you know what a pleasant experience it has been working with you. We were impressed right away with Scotts’ creativity and practicality in the designing of our landscape and upon your completion of the project we were absolutely thrilled with the results. The grass was lush and green, the flowers were blooming profusely and the layout was even more beautiful than we had imagined.
Since then, the vegetation has continued to thrive; our yard is a great source of enjoyment to us every day. I especially have had fun with my vegetable garden which is both attractive and productive!
The Crenshaw crew has always been most helpful, friendly and accommodating.
They all keep appointments and return calls quickly, which I find to be a rare characteristic in most businesses. Thank you for living up to the high standards you set for yourselves. We can see why you are such a successful company!
Sharon & Alan Chavelek
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Dear Crenshaw Landscapes, Thank you so much for the work you completed Christmas week (our backyard playground and beds). It looks marvelous and you worked around Santa and the elves perfectly. Stop by (once the grass perks up) and take some show-off pictures for future customers!
Kelly & John Cummins
Thanks for the palms and trellises. You have turned our pool into the look we wanted.
February 23, 1998
Dear Scott and Britton,
The trees look great! It is with great gratitude that I thank you for your assistance in resolving our issue of replanting trees on the school property adjacent to the homes in the Enclave at Bridgewater. What has taken us a year and a half to resolve has finally come to a favorable end. We appreciate your patience and expertise in designing and planting the trees to meet the needs of everyone involved. Your willingness to help us from the beginning is greatly appreciated. From the initial design to the final stage of planting the trees, your professionalism was outstanding. It has been great to work with such wonderful people! Thank you for a job well done.
September 10, 2007
As our representative from Crenshaw Landscapes, I would like to thank you for our fabulous covered patio and backyard landscaping. We use it everyday and are thoroughly enjoying sharing it with family and friends. Some have commented that our backyard made such a total transformation that it could have been on a home improvement show. What a nice compliment to Crenshaw Landscapes!
Also, We so appreciate your professionalism from the original sketches to the final plant and rock as well as your attention to detail in the middle of an historic summer of non-stop rain. We were always able to get in touch with you when we had a question or concern. This is such an important aspect of customer satisfaction.
Another big plus was that all of the crews knew their jobs and did them expertly. They worked hard and long in often times very hot and undesirable conditions. The workers were pleasant and helpful in all of our interactions with them even when we sometimes didn’t speak the same language! The whole process from start to finish moved very smoothly, and we know that we can count on you for future consultation if needed.
Again, thank you so much for the addition of a greatly loved “outside room” to our home. We look forward to having opportunities to recommend Crenshaw Landscapes to others in the future.
Jerry and Kay Ernest
Ken and I would like to thank Scott for our beautiful landscaping and also to the crew who did the installation. All the work was first rate and professionally done. The final results exceeded our expectations and that says a lot! We particularly like the water feature Scott designed for our backyard. I’m sure we will enjoy it for years to come. Thanks again for a very positive experience.
Ken & Rosanna Fitts
Sorry about the check, Walter & I weren’t on the same page! The work was excellent! We will call for ‘Phase 2′ and continue to recommend your company. It has been a real pleasure working with you. You obviously have a great talent.
We are very pleased with the outcome of the landscaping renovation. Scotts’ design is creative and he is gifted at bringing different opinions into a unified scheme. Victor is a focused and diligent worker who implemented the design exactly.
Please feel free to use us as references for any prospective customers as we are very satisfied.
Thank you so much for the beautiful backyard, and matching the mulch in the other beds. You have really blessed us!
Allen & Abby
Great job, pleased 100%.
August 26, 2011
Thanks so much for the stellar work. Our front yard looks fabulous and we are so pleased with the dramatic improvement. Kudos also to your diligent crew for their efforts during the hottest summer ever!
October 8, 2002Dear Scott,
Thank you very much for a job well done. We never imagined our landscape could look this good. And thank you to everyone at Crenshaw for doing such an outstanding job and working so hard to give us our dream yard.
Scott, you’re a very talented designer – the proof is in the yard! You took the time to listen to what we wanted and explain what we didn’t understand. That, plus your confidence along the way, made working with you a pleasure. The whole job was planned, executed and finished in a truly professional manner. It’s amazing how good it looks and how fast everything is already growing. The transformation is beautiful. Most of our neighbors have already commented about how much they like your work.
Again, thank you very much. We look forward to spending more time outside enjoying our new surroundings and watching the landscape mature over the years to come.
& Nikki Henrichsen
August 15, 2011
I want to express our (mine and Marti’s) sincere appreciation and satisfaction with the planning and execution of your landscape design for our backyard. This last design of yours has exceeded our expectations tenfold!
Beginning last January, when we first began our discussion with you about our idea for a lap pool and backyard landscape upgrade project, you have been amazing. Your recommendation of Custom Outdoors for the lap pool design and construction was an excellent one. Then, when Custom Outdoors completed their work you stepped right in with a design that melded smoothly with your 2007 flagstone patio design and accentuated our new pool, spa, and outdoor kitchen.
Your plant selections are superb, providing the visual appeal we want while addressing our restrictions and daily/weekly required upkeep efforts.
Throughout our project you have been very responsive to our requests and changes in your scope of work. I especially appreciate how quickly you responded to my request to install a French drain by our Master Bedroom exterior wall. That drain will certainly keep water from passing through the brick wall weep holes!
Everyone who has seen our backyard has been very impressed. If I have heard this once, I have heard it twenty times “your backyard belongs on HGTV!”
Please consider Marti and me to be VERY satisfied and happy Crenshaw Landscapes clients! This letter is an unqualified endorsement of Crenshaw Landscapes.
Next project will be the Front Yard.
Captain, USN (RET)
It is with bittersweet feeling that I write this note. We absolutely love the backyard you created for us, but I think we enjoyed the process even more. You were so much fun to work with. Your energy and excitement, along with your knowledge and ability to visualize what you created was amazing.
Thank you so much for becoming a part of our lives.
Cindi & Pat
July 24, 2006
Dear Kari, Sid, and staff,
We have been meaning and meaning to thank you for the excellent job that you did with our front yard. It’s beautiful… we have received several compliments, and we give you glowing recommendations. Your were extremely professional, timely, and you exceeded all of our expectations.
We look forward to talking with you about getting our backyard landscaping underway real soon!
January 13, 2005
We are most pleased with the landscaping work that you did for us in December. Could you please have Scott contact us to set up an appointment to discuss care and pruning of the plants please? We also have about four of the plants that look very brown and want to ensure that they are not in the process of dying.
Second, we would like to have Scott continue on the plans for the backyard as soon as possible. We plan to do more landscaping work in the spring.
I love my backyard! It finally feels right. You repaired the bed by the patio that has never drained correctly. Now we have no standing water on the patio. Thanks for all your advice and hard work.
Lou Ann Kelly
September 15, 2007
Please find enclosed the final payment for our landscaping. I’m sorry I missed you on Thursday but something came up unexpectedly. Cindi and I love our backyard. What a place of beauty, peace, and rejuvenation! Thanks so much for your excellent design and all the hard work of your crews. Please feel free to use us as a reference if needed.
Thanks again and good luck with your career.
Thanks to Scott & crew! Love the work!.
Our landscaping is looking just great and we are so pleased with it! Your & your men did a wonderful job – were so professional and thorough in the cleanup. We have had many compliments from the neighbors and many requests for your name, which we have passed along.
My roses and azaleas are looking better than they ever had.
Jane & Rick O’Grady
July 19, 2010
Thank your for taking our old, boring, looked the same as everyone else (because the builder put it in landscaping), and made it nothing less than fabulous. You took the time to design a plan that was perfect for the style of our home. You and your crew took care of even the smallest of details to make sure the finished project was perfect. My neighbors probably think I’m crazy because I walk outside just to look at my house. They get a nice view out of their windows. I want to see it too.
I’m looking forward to doing the backyard.
Nov. 7, 2011
Thank you so much for my beautiful backyard makeover. Every time I walk past my backdoor I have to look out or go out and admire the wonderful transformation. It looks far better than I ever could have imagined. You & your people did a great job and I can’t even come close to expressing how I feel.
Hopefully I can keep the landscaping maintained. If nothing else I promise I will try my best. Keep up the good work.
Jeanne E. Pacilio
May 1, 1998
Thank you for the beautiful gardens in our backyard. Phase 1 is complete and looks great! A word of special thanks for the sand around the swing set area. The kids always take off their shoes and pretend they’re at the beach. We love it!
We look forward to working with you on Phase 2 this fall.
Tom and Donna Poole
October 18, 1997
We just wanted to say thanks for the advice and help you’ve given us over the past months. You’re never too busy to answer a question, and are continuously going out of your way to provide an outstanding service. You’re a true credit to the landscaping industry, and we consider ourselves very fortunate to have had the chance to meet and work with you. Thanks again!
Your friends and customers,
Tony and Briana Rouse
Enclosed you will find our payment for the work done at our home. We just want to let you know how much we are enjoying the new landscaping. It is absolutely beautiful! We knew when Scott showed us the plans that we would be happy, but actually seeing the final result; well, it is 10 times what we imagined. We have already had several neighbors stop and comment on the change and beauty of the yard. We’ve always known that changing out furniture or paint; inside the house, can make a difference. But, we both agree that one doesn’t think too much about the outside. Fortunately; we thought about it, and you have someone like Scott, who has the ability to see what was needed! If you ever need a reference, (which I doubt), or simply want to bring someone by and show the yard, you are more than welcome. Again, thank you for your excellent work.
Monty & Vickie Stanley
We just wanted to thank you for the wonderful job you and your crew did with our yard. “I love it!” It’s exactly like the specs, which wasn’t a surprise. You were true to your word – timely, organized, very critical of detail, and first rate all the way. We would most definitely recommend your group to anyone.
Brenda & Hal Stevinson
P.S. If you need to find us, we’ll be in the backyard!
Jim and I would like to thank you for the beautiful European garden you created in our garden. I knew this space had potential when we bought the home but I never imagined you could create such a big look within the limited amount of landscaping space. We were impressed with your level of expertise and professionalism from our first meeting. Your attention to detail designing the entire package, sprinkler system. lighting, and landscaping, certainly shows in the final product.
Many thanks to Javier and the rest of your crew, they were so accommodating and efficient and left the garden in pristine condition upon completion of the project.
We know we will have many years of pleasure from the little piece of Europe that you have created in our back garden. Please feel free to use us as a reference. We look forward to working with you next year when we redo the front yard.
May 11, 2001
My wife and I would like to thank you and Scott for the beautiful job you did on the landscaping at our new home. Scott did a wonderful job of laying out the flowerbeds and choosing the plants. To our surprise and amazement everything came together beautifully. The attention you gave to our job from the design, choosing the plants and follow-up is the mark of a first class company.
The follow-up you continue to give to our job is greatly appreciated. You have answered all our questions and concerns promptly and we could not be more pleased. Again we thank you for a job well done and if you would like to use us for a reference on future jobs you may have, please do not hesitate to call us.
John and Dorothy Thomisee
December 28, 1998
Letter of Recommendation-Crenshaw Landscapes
The flagstone patio Crenshaw recently installed at our home in Greatwood is everything we expected it would be. Not only was the final product beautiful, the attention to detail was excellent.
We were especially impressed with Scott’s enthusiasm and professionalism when we met with him prior to awarding the contract. His focus on providing a quality product in terms of patio and customer relationship stood out over the competition which had bid the job at a fraction of Crenshaw’s price. Scott convinced us that the other bidders were cheaper, but their work was far inferior as well. Having gone through this previously, we had only to look at the patio that Scott would eventually replace to understand what he was saying was true.
We appreciated Scott’s daily calls to keep us abreast of what was taking place. We also appreciated his quick response to minor corrections we asked him to attend to./
With any job, there is likely to be a big mess left over after the work is completed. We were apprehensive about this; including, some yard damage resulting from storing the rock that was being replaced. Worry for naught! Scott’s crew not only removed all the debris, they replaced the damaged grass—–and would not accept final payment until we were 100% satisfied with the job.
All in all, we were very impressed with Scott, and with Crenshaw Landscapes both before and after the job was completed. We highly recommend both! Keeping in mind, that you can get any job done cheaper; but, as the price goes down so will the quality.
Bob & Donna Tyson
Thanks for doing a great job again. Neighbors asking about those ponytail ferns! Please call as soon as you can get an estimate for the black wrought iron fence and gate. We’re anxious to replace it. Thank you for your help to improve our yard. I’ll be checking in with about pruning, etc.
Hope you enjoyed your Christmas.
Have a happy New Year!
We just wanted to thank you for doing such a wonderful job! The front yard looks amazing! It turned out beautifully and everyone stops to let us know that, and asks who we used! We can’t wait to do the backyard!
Melanie & Kenny